1. The "Golden Sample" Principle
As an R&D Authority & Integrated Industry-and-Trade enterprise, we operate strictly on a "sample confirmation" basis. We strongly urge all international clients to purchase a sample kit or trial roll before placing bulk orders. The processing quality of bulk orders will be strictly measured against the confirmed sample regarding gloss, thickness, and adhesion.
2. Inspection Period (15 Days)
Upon the arrival of goods at the destination port or client's warehouse, the client has a strict 15 calendar day inspection period. Any claims related to visible defects (e.g., packaging damage, quantity shortages, specification mismatches) must be submitted within this window. Claims submitted after 15 days for visible defects will not be accepted.
3. RMA (Return Merchandise Authorization) Process
If you believe you have received defective goods, you must strictly follow this procedure to initiate an RMA process:
- Step 1 (Notification): Email us at sales@wansenppf.com within the warranty period.
- Step 2 (Evidence): Provide clear, high-resolution photos/videos of the defect, and the Batch Number found on the inner core label.
- Step 3 (Analysis): Our laboratory may request a 1-meter cut sample of the defective film to be sent to our operations hub for technical analysis.
4. Resolutions & Compensations
If the defect is verified by our technical team as a production processing error:
- Replacement: We will provide replacement rolls in your next shipment free of charge.
- Refund: If replacement is not feasible, we will refund the value of the defective portion via T/T transfer.
Disclaimer: We are a B2B R&D Authority & Integrated Industry-and-Trade Company. We do not cover installation labor costs, vehicle paint restoration, or any consequential damages to vehicles.
5. Non-Returnable Items
We do not accept returns or issue refunds for:
- Custom Bespoke orders (bearing your private logo or custom packaging).
- Goods damaged due to improper storage (e.g., high humidity >50%, temperature >30°C) after delivery.
- Clearance items or discontinued inventory.
